Information We Collect:
FBN may track and collect the following categories of information when you visit our Site: (1) IP addresses where permitted by law; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. We also use “cookies,” which are records stored on your computer’s hard drive by your browser, to recognize visitors and optimize their experience. You may choose to delete or refuse the use of our cookies at any time. We in no way apply or install spyware on your computer, nor do we utilize spyware to recover information from your computer. When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below.:
Non-Identifiable or Aggregated Data: When you interact with FBN through the Services, we also receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. FBN may store such information itself or such information may be included in databases owned and maintained by FBN affiliates, agents or service providers. We may use such information and pool it with other information to track, for example, the total number of visitors or users of the Services, the number of visitors to each page of our website, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Service. Also, in an ongoing effort to better understand and serve the users of the Services, FBN may conduct research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. FBN may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. FBN may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Our Use of Your Personal Data and Other Information
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided through our Service. Also to provide you with information about your account, including renewals and changes in Services or your account status.
- To improve our Services
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To carry out our obligations
and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To send you periodic updates
Market to you other products and services that we offer (you may always opt out of these communications at any time by clicking on the “unsubscribe” link at the bottom of every communication). It may also be used to respond to your inquiries, questions, and/or other requests. You may receive emails that may include company news, updates, related product or service information, etc.
- To fulfill any other purpose for which you provide it.
For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the FBN Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. FBN and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Services to help us improve the content and functionality of the Services, to better understand our users, and to improve the FBN Services. FBN and its Related Companies may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Our Disclosure of Your Personal Data and Other Information
FBN is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. We limit our own access to your survey content. Only our administrators and customer/technical support managers have access to your survey content. Our staff will not access your survey content, grant access to third parties or otherwise disseminate your survey content. If there is a request for support, or if you hire our consulting services, then the person assigned to the request may log into your account for the purpose of troubleshooting and correcting the reported issue or performing the requested task. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: FBN, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include maintaining databases, sending emails and SMS messages, offering and developing certain features of the Services, and maintenance and security. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. We also disclose automatically collected data (card scans, promotional activities, and redemption information) to our Rewards Provider, third-party ad servers and advertisers. These third parties may match this data with information that they have previously collected about you under their own privacy policies, which you should consult on a regular basis.
Your Public Profile: If you make any information available through your public profile, it will be made available to members of the FBN community. Please note that your first name and last initial and photo are, by default, available on your public profile. Your phone number, email address, and birthday are private and will never be displayed publicly as part of any profile.
Legal Requirements: FBN may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or assist government enforcement agencies, (ii) protect and defend the rights or property of FBN, Rewards Providers, or our users, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, (iv) protect against legal liability; (v) protect Rewards Providers from fraudulent, abusive, or unlawful uses; or (vi) protect the security or integrity of the Services.
With the Ability to Opt-Out: We do not share Personal Data with other third-party organizations for their marketing or promotional uses without your consent except as part of a specific program or feature for which you will have the ability to opt-out. We may offer contests that require you to take an action in order to receive a reward. This data is provided to the advertiser and you will always have the option to not participate.
The Services will automatically send you SMS messages with updates and other information as part of the Services. You may stop receiving SMS messages from the Services generally by replying STOP in response to any received SMS from the program. You may also opt-out of receiving SMS messages on the FBN website. If you opt-out of receiving SMS messages, you may not be able to use certain Services.
You can use our website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
Links to Other Web Sites:
Integrating Third Party Services within the Services:
One of the special features of the Service is that it allows you to enable various online third party services, such as social media and social networking services (“Third Party Services”), to be directly integrated into your FBN experience. To take advantage of this feature, we will ask you to provide us your username and password for the relevant Third Party Services. By enabling such Third Party Services, you are allowing us to pass your log-in information to these service providers for this purpose. When you add a Third Party Service account to the Service, we will collect your login information and other relevant information necessary to enable the Service to access that Third Party Service and your data contained within that Third Party Service. However, please remember that the manner in which Third Party Services use, store and disclose your information is governed solely by the policies of such third parties, and FBN shall have no liability or responsibility for the privacy practices or other actions of any Third Party Service that may be enabled within the Service.
FBN takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email, mobile or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.
Other Terms and Conditions:
Access to Information; Contacting FBN:
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services.
You may contact us here.